Support center
Tickets, attachments, history and communication organized in a single workflow.
SAP Business One AMS support
SAP Business One AMS support for your operations.
Functional and technical support for existing SAP Business One users, with priorities driven by business impact.
Assess my supportProfessionals with more than 20 years of SAP Business One experience.HIMAXIS AMS operations
Support with context, priorities and accountability.
Support starts with urgency but goes beyond the ticket. We maintain history, track SLAs and identify recurring issues and opportunities for improvement.
What your company receives
From request to resolution.
A model close to your users and connected to the management of your SAP Business One environment.
Priority management
Classification by impact and urgency to guide the team's response.
SLA tracking
Visibility of first response, resolution, pending items and support performance.
Functional consulting
Support across finance, purchasing, sales, inventory, services and related processes.
Complementary solutions
Support for tax, finance, integrations and access to your contracted cloud environment.
Improvement roadmap
Analysis of recurring issues and prioritization of improvements that create business value.
Plan your decision
How to organize a SAP Business One support transition
Changing support providers requires preserving knowledge of the environment and business continuity. Start by understanding current contracts, outstanding issues and processes that cannot stop.
Gather the environment history
Organize versions, companies and databases, complementary solutions, integrations, infrastructure contracts and open issues. Record owners and third party dependencies. Transfer credentials through secure channels, never through public forms.
Define severity and coverage
Distinguish initial response time, resolution targets, service hours and escalation conditions. A business outage needs different handling from an improvement request. Commitments must be stated in the contract.
Turn tickets into improvement
Track recurring problems, outstanding issues by area, agreed deadlines and incident causes. Separate fixes from the improvement backlog and prioritize initiatives by business impact.
Does changing support require a SAP Business One reimplementation?
Not necessarily. The initial assessment examines documentation, configuration, stability, integrations and data quality. A transition can preserve the existing environment. A wider review should only be recommended when the identified issues justify that scope.
Initial assessment
Let's assess your current support model.
Tell us how support works today, your main challenges and what your company needs to improve.